This Shipping Policy explains how Skylar (“Skylar”, “we”, “us” or “our”) processes and delivers orders placed through skylar-brand.com. Skylar is an online boutique selling men’s and women’s clothing. We aim to prepare orders carefully, communicate delivery information clearly and resolve delivery issues fairly. Delivery estimates are not guaranteed unless we expressly confirm a guaranteed service.
1. Business and Contact Details
- Business: Skylar
- Website: https://skylar-brand.com
- Address: 98, Gberigbe Road, Gberigbe, Ikorodu, Lagos, Nigeria
- Telephone: +234 810 253 8812
For questions about an order or delivery, contact us by telephone or visit/write to our business address. Please have your order number and the telephone number used at checkout available.
2. Areas We Deliver To
Skylar intends to deliver to serviceable addresses within Nigeria. Availability may depend on the delivery location, courier coverage, security conditions, road access and other operational factors. If we cannot deliver to the address supplied, we will contact you where reasonably possible to discuss an alternative arrangement or cancellation and refund of any amounts due.
International delivery is not offered unless a specific option is displayed at checkout or separately confirmed by Skylar in writing.
3. Order Processing
Orders are normally processed after payment has been successfully confirmed and the order details have been reviewed. As a proposed service standard, please allow 1–3 business days for processing before dispatch. This is an estimate that Skylar must confirm against its actual fulfilment capacity before publishing.
Business days exclude Sundays and Nigerian public holidays unless stated otherwise. Orders placed late in the day, during weekends, public holidays, promotional campaigns or periods of unusually high demand may take longer to process.
We may contact you to clarify an address, confirm a product selection, verify a payment or resolve a stock issue. Processing may pause while we await necessary information.
4. Estimated Delivery Times
The following are proposed estimates for planning purposes, measured after dispatch. They are not guarantees and must be confirmed by Skylar’s delivery arrangements before publication.
- Lagos State: approximately 1–3 business days after dispatch.
- Other serviceable locations in Nigeria: approximately 3–7 business days after dispatch.
- Remote or difficult-to-access locations: delivery may take longer, depending on courier coverage and local conditions.
The actual delivery period can vary due to the destination, courier schedules, weather, traffic, public holidays, operational disruptions, address accuracy and other circumstances outside our reasonable control. If a specific delivery estimate is shown at checkout or expressly agreed with you, that information will take precedence to the extent applicable.
5. Shipping Fees
Shipping charges, if any, will be shown at checkout before you submit your order, or communicated to you before payment where an order is arranged manually. Fees may vary based on destination, parcel size or weight, delivery service and any applicable special handling. Do not assume delivery is free unless the website or an authorised Skylar representative clearly confirms it.
Any delivery promotion, free-shipping threshold or special offer is subject to the terms displayed for that offer. Unless stated otherwise, an offer may not be combined with other promotions.
6. Address Accuracy and Customer Availability
You are responsible for supplying a complete and accurate delivery address and a working telephone number. Include relevant details such as house or building number, street, area, city, state, landmark and any access instructions requested at checkout.
Please ensure that you or an authorised recipient can receive the parcel. If a courier cannot reach you, cannot locate the address or cannot safely complete delivery, it may attempt to contact you or arrange another attempt according to its procedures.
Additional delivery charges may apply where a failed delivery results from an incorrect address, unavailable recipient or customer-requested redirection, provided the charge is disclosed and lawful. We will not impose an undisclosed fee.
7. Dispatch Notifications and Tracking
Where our systems or courier partner support it, we may provide dispatch confirmation, a tracking reference or delivery updates by telephone, SMS, email or another contact channel you supplied. Tracking availability and update frequency depend on the service used. If tracking is not available, you may contact Skylar with your order number for an update.
8. Delivery Attempts and Failed Delivery
The courier’s procedures determine the number and timing of delivery attempts, whether a parcel may be left with an authorised recipient and how an undelivered parcel is held or returned. If delivery fails, we will make reasonable efforts to help establish the next step.
If a parcel is returned to Skylar because the customer supplied incorrect details, repeatedly could not be reached or did not accept delivery, we may contact the customer to arrange redelivery. Any additional fee must be disclosed in advance and must be reasonable and lawful. If redelivery cannot be arranged, any refund will be assessed under the applicable Returns and Refunds Policy and relevant law.
9. Receiving and Inspecting Your Order
When the parcel arrives, check that the outer packaging appears reasonably intact and that the number of parcels matches the delivery information. If practical, inspect the items promptly after receipt to confirm that they are the products ordered and that there is no obvious damage or shortage.
If packaging is visibly damaged, you may note the condition with the courier where possible and take photographs before discarding packaging. If an item is missing, incorrect or damaged, contact Skylar as soon as reasonably possible with your order number, a description of the issue and clear photographs where available. Prompt reporting helps us investigate, but it does not remove any rights you may have under applicable law.
10. Lost, Delayed or Misdelivered Parcels
If your order has not arrived within the latest estimate communicated to you, contact Skylar so we can check the order and, where relevant, raise an enquiry with the courier. Tracking may not update continuously, and a delay does not automatically mean a parcel is lost.
Where a parcel is confirmed lost or misdelivered, we will investigate and work with you to determine an appropriate resolution, which may include replacement, redelivery or a refund where available under our policies and applicable law. We will not treat delivery as completed solely because a tracking status appears inconsistent with the facts you report; we may request reasonable information to investigate.
11. Split Shipments, Stock Issues and Substitutions
An order may be dispatched in more than one parcel if products are stored or fulfilled separately. Where reasonably possible, we will notify you if a split shipment affects the delivery plan. If an item becomes unavailable after you place an order, we may contact you about the available options, such as waiting for stock, cancelling the affected item or receiving a refund. We will not substitute a different product without your agreement.
12. Changes to Orders and Delivery Details
Contact us promptly if you need to change an order or delivery address. We will try to help if the order has not been packed or dispatched, but changes cannot be guaranteed once fulfilment or courier handling has begun. A change that affects shipping costs or timing may require your confirmation before we proceed.
13. Restricted Access, Exceptional Events and Force Majeure
Delivery may be delayed or prevented by events outside our reasonable control, including severe weather, flooding, road closures, strikes, civil disturbance, security incidents, public-health emergencies, government restrictions, courier outages or other major disruptions. We will take reasonable steps to communicate material delays where practical and to resume fulfilment when conditions permit. This section does not exclude rights or obligations that cannot lawfully be excluded.
14. Shipping, Returns and Refunds
Shipping arrangements are separate from product return eligibility. If you receive a damaged, defective, incorrect or materially incomplete order, contact us promptly so we can assess the issue. For change-of-mind returns, exchanges, return shipping costs and refund timing, refer to Skylar’s separate Returns and Refunds Policy. Nothing in this Shipping Policy limits mandatory consumer rights under applicable law.
15. Privacy and Delivery Information
We use delivery details to process orders, communicate with you and arrange fulfilment. Relevant information may be shared with couriers and other service providers for these purposes. Further information is available in Skylar’s Privacy Policy.
16. Policy Changes
Skylar may update this Shipping Policy to reflect changes in delivery partners, service areas, operational practices or legal requirements. The latest version will be published on skylar-brand.com with an updated effective or revision date. The policy applicable to an order will be determined in accordance with applicable law and the information presented when you placed the order.
17. Contact Us
- Skylar
- 98, Gberigbe Road, Gberigbe, Ikorodu, Lagos, Nigeria
- Telephone: +234 810 253 8812
- Website: https://skylar-brand.com